Kids' Clothing
Kids' Athletic Shoes
FREQUENTLY ASKED QUESTIONS
I haven't received my order confirmation. What should I do?
After placing an order on our website, you should receive an order confirmation email shortly.
If you haven't received your confirmation within one hour, one of the following may have happened:
- The confirmation email may have been sent to your Spam or Junk folder.
- You may have entered an incorrect email address during checkout.
- Your order may not have been completed successfully.
If none of the above applies, please contact our customer support team at info@littlemooseco.com, and we'll be happy to assist you.
Can I change my order after placing it?
If you contact us within 24 hours, we will do our best to update your order according to your request. However, we process orders as quickly as possible, so we recommend contacting us as soon as possible to avoid any issues.
Where is my order?
Once your order has been packed and prepared for shipment, you will receive a shipping confirmation email.
If you do not receive your order within 15 business days from the shipping date (after receiving the shipping confirmation email), please contact our customer support team at info@littlemooseco.com.
We will be happy to assist you.
How long do I have to submit a complaint regarding my order?
You have 30 days from receiving your product to request a return or cancellation. If you would like to cancel your order, please contact our customer support team, and we will take care of everything for you.
FREE SHIPPING
Enjoy free shipping on all orders across Canada, with real-time tracking via Canada Post.
SECURE PAYMENT
Pay with confidence using credit card, Apple Pay, Shop Pay, and more.
30-DAY MONEY-BACK GUARANTEE
At Little Moose Co., shop with complete confidence thanks to our 30-day money-back guarantee.