Last updated: August 2026
At The Little Moose Co., your satisfaction is our priority. If you're not completely happy with your purchase, you may return eligible items within 30 days of receiving your order. Please review the conditions and process outlined below.
1. Return Eligibility
To be eligible for a return, all of the following conditions must be met:
- The item must be returned within 30 days of delivery.
- The item must be unworn, unused, and unwashed.
- The item must be in its original condition with all original tags attached.
- The item must be returned in its original packaging.
- Proof of purchase (order confirmation or order number) must be provided.
Please note that items showing signs of use, washing, alteration, or customer-caused damage cannot be accepted for return.
2. How to Start a Return
To initiate a return, please follow these steps:
Contact Us
Send an email to info@littlemooseco.com including:
- Your order number
- The reason for your return
Receive Return Authorization
Our customer support team will review your request and provide you with return authorization, detailed return instructions, and the correct return address.
Return Your Item
Securely pack your item in its original packaging and send it to our central warehouse using the address below.
Important
As we operate with a centralized international fulfillment system, all approved returns must be sent to our central warehouse in China.
Please do not send any product back without first contacting us and receiving return authorization.
Returns sent without prior authorization may not be accepted or processed.
Return Address
Recipient: Skye – Win-Win Fulfillment
Reference Code: CHN SNG092711
Phone: +86 177 5823 1352
Address Line 1: No. 160 Nijiayan Road
Address Line 2: Jiangbei District
City: Ningbo
Province: Zhejiang
Postal Code: 315000
Country: China
Refund Processing
Once we receive and inspect your returned item, we will process your refund.
You will receive an email confirmation once your refund has been issued.
3. Return Shipping Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend using a tracked shipping service, as we cannot be responsible for items lost or damaged during return transit.
4. Right of Withdrawal
If you are purchasing as a consumer, you may exercise your right of withdrawal in accordance with applicable Canadian consumer protection laws.
To exercise your right of withdrawal, please email:
with a clear statement that you wish to withdraw from your purchase.
5. Order Cancellations
Our order fulfillment system is highly automated, which means orders begin processing immediately after they are placed.
If you contact us within 24 hours of placing your order, we will do our best to modify or cancel it before it is shipped.
Once an order has been dispatched, cancellation is no longer possible. In that case, you may return the order according to this Return & Refund Policy after delivery.
Please note that international shipping times may occasionally be affected by customs or carrier delays that are outside our control.
6. Refund Process
After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.
If your refund is approved:
- Your refund will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Refunds are issued only after the returned product has been received and inspected.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please email:
and include:
- Your order number
- A description of the issue
- Clear photos of the product
- Photos of the packaging
Our customer support team will review your request and arrange an appropriate solution, which may include a replacement or a full refund.
8. Non-Returnable Items
The following items are not eligible for return:
- Products marked as Final Sale
- Products marked as Non-Returnable
- Products that have been worn, washed, altered, or damaged after delivery
- Products returned without their original packaging or tags
9. Questions?
If you have any questions regarding our Return & Refund Policy, please contact us.
Email: info@littlemooseco.com